@mention people in Microsoft Teams from monday.com

Mention, DM or plain post

A channel post with an @mention keeps the team in the loop and still notifies the one person who has to act. That’s the middle ground between a post nobody notices and a private message nobody else sees.

monday.com’s own Teams integration article says a notification from a trigger goes to the whole channel.

Why the templates aren’t enough here

The 10 monday → Teams templates have no mention field. On this board, a template mentions both Dana and Sam on the first item, because they’re both in People columns:

Website launch

In progress

Task	Owner	Reviewer	Status
Homepage copy	DL Dana Lee	SO Sam Ortiz	Stuck
Pricing page design	PS Priya Shah	DL Dana Lee	Working on it

If the reviewer doesn’t need to act yet, that’s noise. The custom action reads one column instead:

1. Status changes to Stuck
2. The app reads the Owner column
3. Dana is matched by email
4. Card in the channel @mentions Dana

Step 1: Check the emails

The app takes the person’s monday.com email and looks for a Microsoft account with the same sign-in address, in the connected account’s organization. In most organizations this is the work email.

Compare the two for the people in your Owner column. If they don’t match, the card still goes out, without the mention.

Step 2: Build the automation

1. Click Automate in the board’s top bar, then click Create.
2. Start an automation from scratch and pick a monday.com trigger, for example When Status changes to Stuck.
3. For the action, search for MS Teams and pick the MS Teams Integration Plus notification action. If the app appears twice, pick the first result.
4. Fill in the sentence:

5. Click Title and Message and write your text. You can insert values from the trigger, such as the item name.
6. Click Account and pick your Microsoft account.
7. Click Team/Chats and pick the team. Click Destination and pick the channel.
8. Click column and pick 👤 Assigned Users in Owner column.
9. Save the automation.

The finished automation reads like this:

Trigger:      When Status changes to Stuck
Title:        Stuck: {Item Name}
Message:      {Item Name} on {Board Name} is stuck. Can you take a look?
Team/Chats:   Website team
Destination:  Launch updates
mention:      👤 Assigned Users in Owner column

The column field has these options:

What the channel sees

The names appear at the bottom of the card, after the message. Each one is a real Teams @mention, so the person gets a notification.

AM

Alex Morgan · now

Stuck: Homepage copy

monday.com

Website launch › In progress › Homepage copy

Homepage copy on Website launch is stuck. Can you take a look?

@Dana Lee

View on monday.com

Everyone in the column is mentioned. If an item has two owners, both get the @mention. Each person is mentioned once.

Step 3: Test it

1. Set an item’s status to your trigger label, with a colleague in the Owner column and someone else in Reviewer.
2. Check the card in the channel. Only the owner’s name should appear at the bottom.
3. Ask the owner whether Teams notified them.

Test with a colleague rather than yourself, so you can see the notification arrive on their side.

Why someone wasn’t mentioned

• Their monday.com email doesn’t match their Microsoft sign-in address.
• They’re a guest, or outside the connected account’s organization.
• They aren’t in the column you picked in column.
• column is set to 🚫 Do not mention, or Destination is an ⭐ Assigned Users option.

More fixes are in Troubleshooting. The rest of the rules are in @mention people in Teams notifications.