Send monday.com notifications to a Teams group chat

Why use a group chat

A group chat suits a small group that works together but doesn’t have its own channel, such as a project squad or the people on one client account. Only the chat’s members see the card, and the chat stays in their Teams chat list.

1. Status changes on your board
2. MS Teams Integration Plus
3. Card in your named group chat

monday.com’s Teams integration article says it supports channels only, and that group chats aren’t supported. monday Workflows has its own Microsoft Teams blocks, and monday.com’s Microsoft permissions article says they can send channel and chat messages. It doesn’t say whether that includes group chats, so check them in your account if you use monday Workflows. The options are compared in monday.com Teams notifications: 4 ways compared.

This guide posts to a group chat when a task on this board changes status:

Website launch

In progress

Task	Owner	Status	Due date
Homepage copy	DL Dana Lee	Done	Nov 14
Pricing page design	PS Priya Shah	Working on it	Nov 18
Analytics setup	SO Sam Ortiz	Stuck	Nov 10

Step 1: Name the group chat

A group chat only appears in Destination if it has a name. Teams doesn’t require one, so give yours a name in Teams first, for example Launch squad.

Only named group chats and 1:1 chats are listed. If you need the same card in a channel too, add a second automation.

Step 2: Connect your Microsoft account

1. Open an item on your board and open the MS Teams Integration Plus view.
2. Click the Connect Account tab, then click Connect Microsoft Teams Account.
3. Pick Standard Mode. It covers every monday.com → Teams notification.
4. Sign in to Microsoft, click Accept and wait until the window says Microsoft account connected.

Connect an account that’s a member of the group chat. The app acts as that account, so it can only post where that account can. Connect your Microsoft account has the details.

Step 3: Add the automation

1. Click Automate in the board’s top bar, then click Create.
2. Type MS Teams in the search box and click the MS Teams Integration Plus icon.
3. Pick a template:

4. Click status and pick the column. Click each something and pick the values.
5. Click Account and pick your Microsoft account.
6. Click Team/Chats and pick 💬 Chats at the top of the list.
7. Click Destination and pick the chat. Group chats are shown with 👥.
8. Click Language and pick the language of the card.
9. Save the automation.

The next time the status changes, the chat gets a card like this:

AM

Alex Morgan · now

🔄 Status changed to "Done"

monday.com

Website launch › In progress › Homepage copy

Status in "Status" changed from "Working on it" to "Done" for item "Homepage copy".

@Dana Lee

View item on monday.com

Pick the moments that matter

A busy board can flood a small chat, so pick triggers that tell the group something. All 10 monday → Teams templates can post to a group chat:

When several items are created within a fraction of a second, for example by an import, one card covers them all, so the chat isn’t flooded. Updates are never combined: each one gets its own card.

Who gets notified in the chat

When a template posts in a chat, it @mentions everyone in the item’s People columns who has a matching Microsoft account. Teams then notifies those people. To choose which column is mentioned, or to mention nobody, use the custom action. See @mention people in Microsoft Teams from monday.com.

Whose name is on the card

The app posts with the connected Microsoft account, so the card shows that person’s name and photo.

If you’d rather not post under your own name, connect a shared account that’s a member of the chat, and pick it in Account.

If it doesn’t work

• The chat isn’t listed. Check that it has a name, that you picked the right Account, and that the account is in the chat.
• Microsoft asks for admin approval. Click Connect with Standard Mode. Some organizations turn off user consent, and then your IT team needs to approve the app. See Get admin consent for your organization.
• The card arrives but nobody is @mentioned. The item has nobody assigned, or their monday.com email doesn’t match their Microsoft sign-in address. See Why someone wasn’t mentioned.
• The automation fails. See Teams automation Failed.

For channels, DMs and the rest of the app, read the monday.com Microsoft Teams integration guide.